Frequently Asked Questions

Whether it is about our service, the choice of a roofer or the progress of the work, our objective is to give you clear and transparent information.

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Your questions, our answers.

Is 123Couvreur's service really free?

Yes, our service is 100% free, with no hidden costs and no commitment for you. Partner roofers pay us for putting us in contact, which allows us to offer you this comparison tool at no cost.

How do you select the roofers in your network?

Each roofer is rigorously checked before joining our network. We ensure that everyone has a valid license from the Régie du Bâtiment du Québec (RBQ), has comprehensive civil liability insurance and maintains a good reputation for service.

Do I have to choose one of the three submissions?

No, absolutely not. You are under no obligation to choose any of the offers received. Our aim is to provide you with the best options to make an informed decision, even if that means not moving forward.

How long does it take to receive submissions?

It is very fast. After completing your online application, you can expect to receive initial quotes from roofers within 24 to 48 hours.

Why is it recommended to compare 3 submissions?

Comparing multiple quotes is the best practice, recommended by the RBQ, to ensure that you get a fair price and the best value for money. This allows you to assess different approaches, guarantees, and timelines to make an informed choice.

Do you do the roof repair or only the complete replacement?

We offer both services. Our experts first assess the condition of your roof to determine if a targeted repair is sufficient or if a complete replacement is necessary. We always prefer the most economical solution for you.

Do you offer emergency services for roof leaks?

Yes, 123 Couvreur offers an emergency service for leak repairs. We intervene quickly to limit water damage to your property. Contact us immediately if you notice an infiltration for a quick and effective intervention.

Do you install and repair the gutters?

Absolutely. We install, repair, and clean rain gutters and downpipes. A functional gutter system is essential to protect your roof and foundation from water accumulation and damage caused by excessive moisture.

Do you offer inspection and preventive maintenance services?

Yes, we offer comprehensive roof inspections to detect potential problems before they escalate. Our preventive maintenance service includes cleaning, checking flashings and joints, thus extending the life of your roof.

What are the safety protocols followed by your roofers during work?

Our certified roofers comply with CNESST standards with complete protective equipment, safety harnesses, and compliant scaffolding. The safety of our team and your property is our priority on each site.

Are you insured for the roofing work?

Yes, the roofers that work with 123 Couvreur have a comprehensive liability insurance covering all their work. This protection guarantees your peace of mind in case of an accident or property damage. Proof of insurance available on request.

How do you protect my property and my family during the work?

We delimit the work area, install protective covers for flower beds and pathways, and perform daily cleaning. We recommend keeping children and animals inside for their maximum safety.

What happens in case of bad weather during the work?

Safety always comes first. In case of dangerous conditions (strong winds, rain, storms), we immediately suspend the work and secure your roof with waterproof tarps. We are constantly monitoring the weather forecast.